we went to kfc tonight for a meal,your staff gave us the wrong thing in our order. we were supposed to get 2 burgers & 2 twisters. we got 4 burgers. very disappointing.
KFC has an on going promotion for this week. Zinger Burgers are going for $ 3.00
I went to KFC outlet at Clementi Mall on 21st Feb around 12 noon and placed my order. ( A take away)To my surprise, the counter staff charged me $ 4.00
There were no adverts other then “Students Specials” adverts placed outside that I could bring the staff’s attention to. (mind you, there were no coupons to be exchanged). I just paid up
Staff at counter were evidently not briefed.They have no knowledge of what is going on. Very auto. I may add!
It’s not so much for the money, but then KFC did advertiseboth in the papers and on TV. So why then the difference ?
I love KFC Hobart it’s not because I am black which probably means I love chicken.. But I love everything about the shop hot staf, And there is a fucking TV with music playing WTF they don’t have that shit at macdonalds that’s why I love KFC
Once again a yummo meal for my lunch/dinner. Just like I remember it was like. Great staff, very helpful and made me aware of the great deals available.
I am a very regular buyer of your 3pc Wicked Wings, just the right snack during the day. However I am finding that there are a lot of inconsistencies with the sizes of the pieces, and of the overall quality of the wings. In some stores, the wings are great, while in others, they can be cold, oily, none left, or I could get three of the same type of piece in the box. I work in an area which covers south of the Brisbane river, out to Goondiwindi, south to Tenterfield and then over to the coast so I do see a good cross section of stores.
I am not happy that you are thinking of taking the crispy strip off the market this is the only chicken that I can get my grandson to eat as he has autism and he won’t eat any fruit and veggies . I have tried him on the boneless chicken but he won’t even touch it . I have tried it and to me it’s the same as original but without the bones and just as oily not nice to eat chicken like this .
All I am asking is please leave the crispy strips on the market as I buy 8-10 pieces per day for my grandson to eat thank you Matilda.
Wednesday night 13/11 time 6.25pm i brought a meal containing 1 w/wing 10p and 1 piece breast hot’n spicy I get home which is in Labrador 30mins away just too find out I had received 7 pieces not 10 and over cooked and a Original piece of chicken it was a breast through not hot’spicy I don’t buy my kfc in Labrador cause th service is crap plus I done buy KFC in beenleigh cause there really bad at everything so it leaves me loganholme store number 9856 which is really th best store I have found I don’t eat mac’s hungry jacks red rooster I love KFC which i eat at least 4 times a week I wish th young staff take a little more time getting it rite instead off playing around laughing etc in general u guys do a good job well done loganholme 9856 my receipt number 2244
Hi, service was prompt and cashier was very welcoming. Although toilets are being renovated, temporary toilets were clean. Food was very fresh and well presented. Very happy with KFC Gratten st Carlton.
Very tasty enjoyed the rusher and a great value and fast delivery the chips could of been cooked a bit more with chicken salt on top but apart from that all good
The service at your Gawler, SA was appalling on Saturday, 23rd November 2013. The service was very slow, I waited in line for over ten minutes and did not receive my meal until 5 minutes after that.
At 530 this afternoon I was served at KFC Acacia Ridge.
Having been a KFC manager in the past, I know how important feedback is. Honest feedback, good or bad. So my all round experience was this.
I was served on front counter by Naia. Her service was just short of excellent and only because I know champs like the back of my hand. Naia was extremely helpful and quiet pleasant. Smiling consistently the only thing she forgot to do was make mention of my serviettes etc. She was great.
The girl who packed for her was very fast and while she was wearing a hairnet still had her earrings in.
Unfortunately my food was not fresh and I seriously doubt within its 1.5hr holding time. I expect this was due to the early pack up Id noticed. The top henny penny used for the non perforated tray product was empty and all chicken being stored in the below section.
I hope my feedback comes handy to the store and area manager and that Naia is recognised for her fantastic work.
I love kfc always have started munching as a kid and know at 46 I am still at it went to the branch on the bruce hwy this morning and the original pieces dsoes it for me yum yum cheers Lawrie
You resturant at redbank plains had no drinks in fridge at 5.30 pm on Saturday . I got an orange juice out of a box and was hot ! Two staff at counter and line up out the door ! Always a hassle to get a meal at this store !
I recently dined in the Port Augusta restaurant. The food was fine, however I was shocked that the counter staff excepted the cash then proceeded to pack the meal,without cleaning their hands.
This practice can spread infectious des eases.
I was also shocked that the other service attendant scratched the side of their face then directly proceeded to pack their next order.
I believe that this hiegene practice should not be acceptable in any kitchen
cannot believe springwood store has run out of original chicken, this is a chicken place!!! this has happened at morningside store to us before too, just shocking
The Service was great as the staff apologised for the wait and it couldn’t have been more the a minute and done with a smile which is always good. Well done.
A $2 menu would be good and frozen drinks, also the chips needs something extra (like red rooster) a more power punch flavour and more of it.. But all in all pretty tasty 😛
Sweet sesame crunch is awful. Nothing but overcooked original recipe with a drizzle of sugar syrup and a tiny sprinkle of sesame seeds to try and make it look like something edible. Very very disappointed!
Person on box was taking new order while completing my payment. It was confusing as I did’t know if she was talking to me or other car. Then we had to wait for 9 minutes for our order.
Hi guys,
Just had a great lunch at the kangaroo flat store in Bendigo Victoria. This was largely due to the friendly service I received from Jacob (I think that was his name), anyhoo a friendly chap who wasn’t afraid to show a little personality.
On a completely different note, how’s this for an idea? KFC Cannon Balls; like popcorn chicken but with the “hot n spicy” coating. Alternatively they could have a mash and cheese fill.
Anyhoo thanks for taking the time to read this email and all the best, oh and merry Christmas too!
Asked for 2 combo meals with a lemon drink ended up with 2 extra drinks that we had paid extra for.Are all your staff trained to be incompetent! By the way the meals were cold
I dined at kfc at flemington race course rd I walked in to the restaurant and could smell the fine aroma of delicouse food. I was greeted by a nice wome€ who I assume was a manager The women was very polite and I was happy with the service. My order was served quick and was very nice I wish to thankyou I enjoyed dining at your restaurant Thankyou. 🙂
Attended your store in Penrith Westfield. Poor service, no serviettes or straws given with our meals. So slow. Had to ask for chips to be salted and I don’t think I was smiled at once. Plus had to wait for a burger while chips got cold.
The guys at KFC Rockhampton are doing a great job but I feel they are putting to much focus on the drive through and not enought on the instore customers
Cessnock kfc does not know how to cook chips they are always soggy . And they do not know how to have fresh lettuce for there burgers the lettuce is always brown They need to pick there act up When I have asked them about it they say there is a timer for the chips what they need to remember is that when you put frozen chips in the hot oil the temp drops so you need to leave them in longer they so no when the timer goes of they are ready NO THEY ARE NOT .And for the lettuce fresh is best no yesterdays very unhappy with this KFC .Maybe I need to work there to show them how it is done . Hope someone is able to help with this one
Caloundra KFC. Ordered wrap with chilli sauce, got teryaki. Ordered Bacon and cheese fillet burger, got plain fillet burger, They didnt care when we told them, didnt even say sorry or offer replacements. Never again
Of all the food I like to eat
KFC is hard to beat
Its golden brown and crunchy skin
makes you feel good and warm within
licking your fingers to enjoy the taste
excites your senses to eat more with haste
when its over and the bones you caress
you think to yourself “Gees I made a mess!”
the last little bits you pick of the floor
and scratch through the box for just a bit more
when its all over and things look bleak
so sad you feel but I will buy more next week
Sid 2013
The pictures and advertising of the boneless chicken is false advertising as the pieces are no way as big as shown in the pictures . They are no bigger than a nugget! And made from thigh. Not value for money at all! Very disappointed.
We all love KFC as our special treat especially on cheap tuesdays and the snack boxes when money is tight sometimes there is no salt on the chips though and this is disappointing as the salt you use is yummmmmy!
I visited Kfc store in Corio Vic and have found them to have no care facter for the way my meal was packed the lid came of my potatoe n gravy because.it was split n went all over the boxes in the bag,also there were no napkins ect so i had nothing to clean it up.Also the chips are only half full.One of the staff members said the F word twice and i thought i was hearing things until my 10year old grandaughter said something.Her mannerism was very poor wich led to half my order missing.I do hope something gets done as we get kfc once a week from there. I look forward to your reply Thanku Regards Kylie
KFC @ Westfield Warrawong worst food and worst service I’ve experienced EVER! Keep your free chips and drink too as I will never eat there again! Shameful!
Have been through the drive through at kfc Grovedale many many times so often am short changed with meal deals with things missing from meals, can never be bothered having to return to stores! !!!!
absolutely disgusted,BP Burpengary Southbound,ordered 2x 5 wing packs original,no original,so i ordered hot and spicy,only enough for 1 pack of 4 and they added a wicked wing to make up numbers.I asked if they were cooking any more original wings,they said no,24 hr outlet and they said no.To top it of 1 hour later my wife and i were as sick as dogs.Not happy and will we letting everybody know.
KFC is always cold and dried out at KFC decagon Brisbane team members are not friendly or pleasant and can never seem to get your order correct ask for extra seasoning on chips but never get what I ask very disappointing when u arrive home with a different order to what you asked for then have to go back to get it fixed
Very disappointed that I have been to two stores lately for lunch and your stores are plastered with advertising for the australian cricket team yet on both occasions staff refused to put on the cricket on the instore tv’s. Being a major sponsor and your support the aussies slogan I would have thought channel v would be less of a prority instore over the cricket.
KFC feedback form 
feed back form
Im sick and tired of my chicken and chips are always cold/warm.
we went to kfc tonight for a meal,your staff gave us the wrong thing in our order. we were supposed to get 2 burgers & 2 twisters. we got 4 burgers. very disappointing.
The meal we had was so small hardly any chips very disappointing ..
Prime burger, awesome customer service by Bec in KFC devonport.
Too many wings in the giant feast and chips not filled up properly.
Belmont kfc better tasting burgers than most
KFC has an on going promotion for this week. Zinger Burgers are going for $ 3.00
I went to KFC outlet at Clementi Mall on 21st Feb around 12 noon and placed my order. ( A take away)To my surprise, the counter staff charged me $ 4.00
There were no adverts other then “Students Specials” adverts placed outside that I could bring the staff’s attention to. (mind you, there were no coupons to be exchanged). I just paid up
Staff at counter were evidently not briefed.They have no knowledge of what is going on. Very auto. I may add!
It’s not so much for the money, but then KFC did advertiseboth in the papers and on TV. So why then the difference ?
Care to enlighten me?
Thank you
I love KFC Hobart it’s not because I am black which probably means I love chicken.. But I love everything about the shop hot staf, And there is a fucking TV with music playing WTF they don’t have that shit at macdonalds that’s why I love KFC
the food and service was fantastic
I love d ricebowl of kfc ..
yummie
love eating KFC
love the wicked wings
Once again a yummo meal for my lunch/dinner. Just like I remember it was like. Great staff, very helpful and made me aware of the great deals available.
really enjoy KFC plus staff are very helpful
The food & service @ Riverlink Shopping Centre was excellent.
Its not letting me get the code plz help me
excellent
Very angry didnt get what i ordered whats the point in placing an order when KFC staff just pack whatever they feel like giving at the time
I am a very regular buyer of your 3pc Wicked Wings, just the right snack during the day. However I am finding that there are a lot of inconsistencies with the sizes of the pieces, and of the overall quality of the wings. In some stores, the wings are great, while in others, they can be cold, oily, none left, or I could get three of the same type of piece in the box. I work in an area which covers south of the Brisbane river, out to Goondiwindi, south to Tenterfield and then over to the coast so I do see a good cross section of stores.
Really bad this time
KFC is delicious, it’s the best
I am not happy that you are thinking of taking the crispy strip off the market this is the only chicken that I can get my grandson to eat as he has autism and he won’t eat any fruit and veggies . I have tried him on the boneless chicken but he won’t even touch it . I have tried it and to me it’s the same as original but without the bones and just as oily not nice to eat chicken like this .
All I am asking is please leave the crispy strips on the market as I buy 8-10 pieces per day for my grandson to eat thank you Matilda.
Love kfc. Would like to be able to request no legs or wings etc if not required instead of having to have them when none of kids will est them.
Wednesday night 13/11 time 6.25pm i brought a meal containing 1 w/wing 10p and 1 piece breast hot’n spicy I get home which is in Labrador 30mins away just too find out I had received 7 pieces not 10 and over cooked and a Original piece of chicken it was a breast through not hot’spicy I don’t buy my kfc in Labrador cause th service is crap plus I done buy KFC in beenleigh cause there really bad at everything so it leaves me loganholme store number 9856 which is really th best store I have found I don’t eat mac’s hungry jacks red rooster I love KFC which i eat at least 4 times a week I wish th young staff take a little more time getting it rite instead off playing around laughing etc in general u guys do a good job well done loganholme 9856 my receipt number 2244
Great service and friendly staff. Very quick service, was a pleasure to go through the drive through service.
Hi, service was prompt and cashier was very welcoming. Although toilets are being renovated, temporary toilets were clean. Food was very fresh and well presented. Very happy with KFC Gratten st Carlton.
Issue is solved by the Manager Arya.
Great service at at the new Springfield Orion KFC.
Friendly and efficient
I love KFC very tasty. So far soo good…
I really like KFC, great tasty food and service.
Very tasty enjoyed the rusher and a great value and fast delivery the chips could of been cooked a bit more with chicken salt on top but apart from that all good
it was so good.Build a big place so that it can afford many customers.
Great
Bad customer services
The service at your Gawler, SA was appalling on Saturday, 23rd November 2013. The service was very slow, I waited in line for over ten minutes and did not receive my meal until 5 minutes after that.
Fast and efficient service
Kwinana KFC Western Aus slow service waited 20 minutes for my meal in the drive thru
At 530 this afternoon I was served at KFC Acacia Ridge.
Having been a KFC manager in the past, I know how important feedback is. Honest feedback, good or bad. So my all round experience was this.
I was served on front counter by Naia. Her service was just short of excellent and only because I know champs like the back of my hand. Naia was extremely helpful and quiet pleasant. Smiling consistently the only thing she forgot to do was make mention of my serviettes etc. She was great.
The girl who packed for her was very fast and while she was wearing a hairnet still had her earrings in.
Unfortunately my food was not fresh and I seriously doubt within its 1.5hr holding time. I expect this was due to the early pack up Id noticed. The top henny penny used for the non perforated tray product was empty and all chicken being stored in the below section.
I hope my feedback comes handy to the store and area manager and that Naia is recognised for her fantastic work.
Tell Sharon in Capalaba Central I said hi! 😉
Carla
Quick service and a good meal deal
Very happy with the service thank you
I love kfc always have started munching as a kid and know at 46 I am still at it went to the branch on the bruce hwy this morning and the original pieces dsoes it for me yum yum cheers Lawrie
ok
You resturant at redbank plains had no drinks in fridge at 5.30 pm on Saturday . I got an orange juice out of a box and was hot ! Two staff at counter and line up out the door ! Always a hassle to get a meal at this store !
I recently dined in the Port Augusta restaurant. The food was fine, however I was shocked that the counter staff excepted the cash then proceeded to pack the meal,without cleaning their hands.
This practice can spread infectious des eases.
I was also shocked that the other service attendant scratched the side of their face then directly proceeded to pack their next order.
I believe that this hiegene practice should not be acceptable in any kitchen
cannot believe springwood store has run out of original chicken, this is a chicken place!!! this has happened at morningside store to us before too, just shocking
The Service was great as the staff apologised for the wait and it couldn’t have been more the a minute and done with a smile which is always good. Well done.
All was good except staff forgot my drink,so i had to drive through again!
Not enough staff managing the registers. Four registers two staff
It’s some pretty good food keep it up
Bring. Back lunch deal
Fast, grate service and they had chicken cooked this visit.
my kfc has the friendliest staff.
Meals to be cooked a little faster
The staff was great and the service was awesome! Keep up the good work KFC Kingsmeadows 🙂
Awesome
A $2 menu would be good and frozen drinks, also the chips needs something extra (like red rooster) a more power punch flavour and more of it.. But all in all pretty tasty 😛
KFC is nice
Food was good except like always no seasoning on the chips!
Thanks
Sweet sesame crunch is awful. Nothing but overcooked original recipe with a drizzle of sugar syrup and a tiny sprinkle of sesame seeds to try and make it look like something edible. Very very disappointed!
Person on box was taking new order while completing my payment. It was confusing as I did’t know if she was talking to me or other car. Then we had to wait for 9 minutes for our order.
Food taste great
We just had a original burger meal my wife and myself the was meal was terrible and the staff need some people skills
Hi guys,
Just had a great lunch at the kangaroo flat store in Bendigo Victoria. This was largely due to the friendly service I received from Jacob (I think that was his name), anyhoo a friendly chap who wasn’t afraid to show a little personality.
On a completely different note, how’s this for an idea? KFC Cannon Balls; like popcorn chicken but with the “hot n spicy” coating. Alternatively they could have a mash and cheese fill.
Anyhoo thanks for taking the time to read this email and all the best, oh and merry Christmas too!
Thats a brilliant idea with the Popcorn chicken
Great
Fast service, happy customers
i love kfc
It was good
Great service at Cleveland
Great service, friendly staff and great product.
Very fast service with great specials on offer
Very quick service friendly staff
KFC kurri kurri is an amazing restraunt providing really good tasting chicken every time
Very fast service and good quality food good work.
Asked for 2 combo meals with a lemon drink ended up with 2 extra drinks that we had paid extra for.Are all your staff trained to be incompetent! By the way the meals were cold
I dined at kfc at flemington race course rd I walked in to the restaurant and could smell the fine aroma of delicouse food. I was greeted by a nice wome€ who I assume was a manager The women was very polite and I was happy with the service. My order was served quick and was very nice I wish to thankyou I enjoyed dining at your restaurant Thankyou. 🙂
Attended your store in Penrith Westfield. Poor service, no serviettes or straws given with our meals. So slow. Had to ask for chips to be salted and I don’t think I was smiled at once. Plus had to wait for a burger while chips got cold.
Rockhampton qld 4702
The guys at KFC Rockhampton are doing a great job but I feel they are putting to much focus on the drive through and not enought on the instore customers
I have always had a lovely service. And I love how good the chips are 🙂
Cessnock kfc does not know how to cook chips they are always soggy . And they do not know how to have fresh lettuce for there burgers the lettuce is always brown They need to pick there act up When I have asked them about it they say there is a timer for the chips what they need to remember is that when you put frozen chips in the hot oil the temp drops so you need to leave them in longer they so no when the timer goes of they are ready NO THEY ARE NOT .And for the lettuce fresh is best no yesterdays very unhappy with this KFC .Maybe I need to work there to show them how it is done . Hope someone is able to help with this one
Good food
Thanks for my dinner it was yummy
This kfc was delicious and I love the new boxes.
I would like to have 5 & meal back ! It’s quick! Easy and economical meal in my busy day at work
We just tried the sesame chicken. Loved the taste of the crust but the chicken was so dry it was difficult to swallow. My husband has hiccups.
Good
Aa
Caloundra KFC. Ordered wrap with chilli sauce, got teryaki. Ordered Bacon and cheese fillet burger, got plain fillet burger, They didnt care when we told them, didnt even say sorry or offer replacements. Never again
I love KFC it’s yummy all the time,I purchase
Of all the food I like to eat
KFC is hard to beat
Its golden brown and crunchy skin
makes you feel good and warm within
licking your fingers to enjoy the taste
excites your senses to eat more with haste
when its over and the bones you caress
you think to yourself “Gees I made a mess!”
the last little bits you pick of the floor
and scratch through the box for just a bit more
when its all over and things look bleak
so sad you feel but I will buy more next week
Sid 2013
Always I get good service,love KFC,u the best…
Great food
Didn’t get napkin straw and spoons in any of our meals
Majority of the time great customer service.
Grouse vaule
Foods price is high.
Good feed.
My food was freshly cooked and was great
My wrap was great thanks KFC
More salt please 🙂
Great customer service best chips out 🙂
We got the mix and match and i would rate it 7/10
Very happy with the service at the hillcrest store
I come to maryborough vic 3465 kfc often but never get the meal how I ordered it. Would appreciate staff that listen to what you want
Love the chips
KFC rocks
Hot and spicy wasn’t cooked properly still red come on people its chicken not that hard !!
Freshly cooked and service excellent
Kfc has nice food
Slow service at Palmerston nt
The meals are small and the chips are only half masked staff are rude
Finger licking good. Love the taste of the secretly herbs and spices
Food is too burnt
KFC sunny holt rd
Very good
Love the Zinga
Love the zinger burger
Love it
Love the burgers
love the $9.95 Tuesday deal.
The pictures and advertising of the boneless chicken is false advertising as the pieces are no way as big as shown in the pictures . They are no bigger than a nugget! And made from thigh. Not value for money at all! Very disappointed.
KFC s best prices….and best quality. staff all r good communication and personalized service
Golden gay time crushers- amazing
Customer service was good
We all love KFC as our special treat especially on cheap tuesdays and the snack boxes when money is tight sometimes there is no salt on the chips though and this is disappointing as the salt you use is yummmmmy!
Too hot , no air conditioning in eatery.
Omnom
Taste good,love it
i love spicy recet is the best
Kfc rocks I love the zinger and chips 🙂
It was nice but there were no cookies in my krusher
I visited Kfc store in Corio Vic and have found them to have no care facter for the way my meal was packed the lid came of my potatoe n gravy because.it was split n went all over the boxes in the bag,also there were no napkins ect so i had nothing to clean it up.Also the chips are only half full.One of the staff members said the F word twice and i thought i was hearing things until my 10year old grandaughter said something.Her mannerism was very poor wich led to half my order missing.I do hope something gets done as we get kfc once a week from there. I look forward to your reply Thanku Regards Kylie
its super goooooood ….i love KFC
Kfc is good
KFC @ Westfield Warrawong worst food and worst service I’ve experienced EVER! Keep your free chips and drink too as I will never eat there again! Shameful!
We love KFC but they always forget our sweet and sour sauce
Great service! Very fast though drive thru! Nice and hot fresh tasting food!
Loved my twister (large bbq wrap)!!!!!!! 🙂
really good omg going again for sure
Not bad
I like KFC.
Have been through the drive through at kfc Grovedale many many times so often am short changed with meal deals with things missing from meals, can never be bothered having to return to stores! !!!!
asked for no wings or drumsticks original staff very amicable and pleasant
Not happy 15 min wait
absolutely disgusted,BP Burpengary Southbound,ordered 2x 5 wing packs original,no original,so i ordered hot and spicy,only enough for 1 pack of 4 and they added a wicked wing to make up numbers.I asked if they were cooking any more original wings,they said no,24 hr outlet and they said no.To top it of 1 hour later my wife and i were as sick as dogs.Not happy and will we letting everybody know.
It was amazing and delicious
Good quick serviced food
Good quick serviced food!
KFC is always cold and dried out at KFC decagon Brisbane team members are not friendly or pleasant and can never seem to get your order correct ask for extra seasoning on chips but never get what I ask very disappointing when u arrive home with a different order to what you asked for then have to go back to get it fixed
I like your food
good food
Went into kfc and received the wrong food not happy
Love your nuggets, but sometimes seem like the are in baymarie to long as can be very dry. Love you chips with extra salt
Thank you for the good that you supply, at this KFC store.
I love the twisters tat you make! They are… Oh my god! There so good!
Thank you
– Patrick.
I like KFC, my favourite is the twister combo.
Great
Very disappointed that I have been to two stores lately for lunch and your stores are plastered with advertising for the australian cricket team yet on both occasions staff refused to put on the cricket on the instore tv’s. Being a major sponsor and your support the aussies slogan I would have thought channel v would be less of a prority instore over the cricket.
Thank – you
Yeah brah
Yum